https://community.bt.com/t5/Bills-Packages/Jeez-as-if-one-still-unresolved-Ombudsman-directive-isn-t-enough/m-p/2223208#M143574 <P>So I have an ombudsman case of NOT being able to flex that BT still haven’t resolved their side of the agreement for. And now when I am able to technically flex I’m told I have to re contract for 24 months broadband. Plus I cannot remove any addons. Thankfully the Ombudsman says both of these are also incorrect.</P><P>What really grates is a lot of this stuff BT are claiming are technical issues when they’re clearly barriers being put in place on the website to try and circumvent consumer law.</P> Sat, 26 Mar 2022 11:44:07 GMT MarkLeics 2022-03-26T11:44:07Z https://community.bt.com/t5/Bills-Packages/Jeez-as-if-one-still-unresolved-Ombudsman-directive-isn-t-enough/m-p/2223208#M143574 <P>So I have an ombudsman case of NOT being able to flex that BT still haven’t resolved their side of the agreement for. And now when I am able to technically flex I’m told I have to re contract for 24 months broadband. Plus I cannot remove any addons. Thankfully the Ombudsman says both of these are also incorrect.</P><P>What really grates is a lot of this stuff BT are claiming are technical issues when they’re clearly barriers being put in place on the website to try and circumvent consumer law.</P> Sat, 26 Mar 2022 11:44:07 GMT https://community.bt.com/t5/Bills-Packages/Jeez-as-if-one-still-unresolved-Ombudsman-directive-isn-t-enough/m-p/2223208#M143574 MarkLeics 2022-03-26T11:44:07Z