This topic

£9.99 setup charge

jam2000 — Sun, 20 Mar 2022 07:24:00 GMT

I've been charged £9.99 for setup charges, I was advised on the phone that this would not be charged and would be refunded.

Can someone look into this please?

Re: £9.99 setup charge

gg30340 — Sun, 20 Mar 2022 08:27:23 GMT

If you call BT 0800.800.150 and ask for billing they should be able to assist you.

Re: £9.99 setup charge

zulu17 — Sun, 20 Mar 2022 09:36:37 GMT

Just an observation £9.99 sounds more like a delivery charge for equipment ( eg TV. Box) amount rather than a connection/activation fee for a service.

Re: £9.99 setup charge

NigelB72 — Sun, 20 Mar 2022 09:58:12 GMT

@jam2000 it'll probably be charged to your account and then a credit placed on the account. The credit may appear on a different bill though

Re: £9.99 setup charge

jam2000 — Sun, 27 Mar 2022 14:36:43 GMT

It's not showing up on my predicted next bill.

I was told by the adviser I would not be charged this and yet they've charged me.

Are there any mods able to help please?

Re: £9.99 setup charge

imjolly — Sun, 27 Mar 2022 15:18:02 GMT

did you phone CS as suggested by @gg30340

Re: £9.99 setup charge

gg30340 — Sun, 27 Mar 2022 16:07:22 GMT

It does not take a moderator to "fix" this. They usually only become involved when all other avenues have been tried and failed. If you call the Customer Services as I have already the should be able to resolve this for you.