BT equipment returns - already returned the equipment and still keep getting text reminders!

beeteebroadband12345 — Mon, 28 Mar 2022 15:23:21 GMT

I've received several text messages from BT about returning my broadband router equipment. I have already returned in via Royal Mail almost 3 weeks ago and can provide the tracking reference number to you if required.

Please update your systems so that I do not unnecessarily incur a £50 fine.

Re: BT equipment returns - already returned the equipment and still keep getting text reminders!

PaddyB — Mon, 28 Mar 2022 15:59:05 GMT

Hi @beeteebroadband12345,

Thank you for posting. If you send me your details I'll be able to make sure the equipment has been marked as returned.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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BT equipment returns - already returned the equipment and still keep getting text reminders!

Re: BT equipment returns - already returned the equipment and still keep getting text reminders!