Returned Equipment & Delivered - BT still asking me for it

Welshman75 — Thu, 31 Mar 2022 08:48:21 GMT

I recently received a new BT Smart Hub 2 - no idea why it was sent to me, then a day or two later BT asked me to return a Smart Hub 2 or get a £50 bill if I did not !

All very strange and somewhat annoying to say the least.

SO, I got the return pack and sent back on 21st March - tracking shows it has been redelivered .

Yet I am still getting émail and texts telling. me to return or face a bill

Can't get through to BT to save my life let alone get this addressed with 40+ mins sat in a queue each time, before I run out of patience and give up.

Any suggestions on how I get this sorted ?

Thanks all.

Re: Returned Equipment & Delivered - BT still asking me for it

NeilO — Thu, 31 Mar 2022 11:01:05 GMT

@Welshman75 welcome to the community and thanks for posting, I'm sorry you're still being chased for the returned equipment. This is something I can help you with and I'll send you a private message in a moment so you can get in touch.

Thanks

Neil

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Returned Equipment & Delivered - BT still asking me for it

Re: Returned Equipment & Delivered - BT still asking me for it