https://community.bt.com/t5/Bills-Packages/BT-Rewards-Card-Issue-Multiple-Accounts/m-p/2224331#M143669 <P>Hello,</P><P>I have tried to access my rewards through the link&nbsp;<A href="https://home.bt.com/login/loginform?TYPE=33554433&amp;REALMOID=06-f1aca0f0-9277-1028-a2aa-843bdb4e0000&amp;GUID=&amp;SMAUTHREASON=0&amp;METHOD=GET&amp;SMAGENTNAME=$SM$y31ERt5S0VePpIZngRpR8cxE10vf78zZqzAmlWEXk5FFLsj0dVJQ16XdSVExXucBa5pQBf36LHbao75pPT7xv%2bPd6m4rHZTq&amp;TARGET=$SM$HTTP%3a%2f%2fhome%2ebt%2ecom%2fss%2fSatellite%2fsecure%2floginforward%3fsite%3dbtcom%26redirectURL%3dhttps$%3A$%2F$%2Fwww%2ebt%2ecom$%2Fs$%2Fapps$%2Fappsclaim$%2Findex%2ehtml$%3Fview$%3Dmyrewards" target="_blank" rel="noopener">https://home.bt.com/login/myrewards</A>&nbsp;However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active,&nbsp; and the new account does not show anything.</P><P>Is there an alternative way to claim my rewards card without getting switched to the old account?&nbsp;</P><P>Thanks</P> Thu, 31 Mar 2022 10:22:50 GMT Tamsin_RR 2022-03-31T10:22:50Z https://community.bt.com/t5/Bills-Packages/BT-Rewards-Card-Issue-Multiple-Accounts/m-p/2224331#M143669 <P>Hello,</P><P>I have tried to access my rewards through the link&nbsp;<A href="https://home.bt.com/login/loginform?TYPE=33554433&amp;REALMOID=06-f1aca0f0-9277-1028-a2aa-843bdb4e0000&amp;GUID=&amp;SMAUTHREASON=0&amp;METHOD=GET&amp;SMAGENTNAME=$SM$y31ERt5S0VePpIZngRpR8cxE10vf78zZqzAmlWEXk5FFLsj0dVJQ16XdSVExXucBa5pQBf36LHbao75pPT7xv%2bPd6m4rHZTq&amp;TARGET=$SM$HTTP%3a%2f%2fhome%2ebt%2ecom%2fss%2fSatellite%2fsecure%2floginforward%3fsite%3dbtcom%26redirectURL%3dhttps$%3A$%2F$%2Fwww%2ebt%2ecom$%2Fs$%2Fapps$%2Fappsclaim$%2Findex%2ehtml$%3Fview$%3Dmyrewards" target="_blank" rel="noopener">https://home.bt.com/login/myrewards</A>&nbsp;However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active,&nbsp; and the new account does not show anything.</P><P>Is there an alternative way to claim my rewards card without getting switched to the old account?&nbsp;</P><P>Thanks</P> Thu, 31 Mar 2022 10:22:50 GMT https://community.bt.com/t5/Bills-Packages/BT-Rewards-Card-Issue-Multiple-Accounts/m-p/2224331#M143669 Tamsin_RR 2022-03-31T10:22:50Z https://community.bt.com/t5/Bills-Packages/BT-Rewards-Card-Issue-Multiple-Accounts/m-p/2224378#M143675 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301746">@Tamsin_RR</a>&nbsp;welcome to the community and thanks for your post. I'm sorry to see you're having problems claiming your reward card.&nbsp; I can help you with this and will send you a private message in a moment so you can send over your details.&nbsp;</P> <P>Thanks</P> <P>Neil</P> Thu, 31 Mar 2022 13:20:32 GMT https://community.bt.com/t5/Bills-Packages/BT-Rewards-Card-Issue-Multiple-Accounts/m-p/2224378#M143675 NeilO 2022-03-31T13:20:32Z