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BT Reward Card nor received

lesleypryce27 — Thu, 31 Mar 2022 14:47:23 GMT

Hi , I renewed my broadband 0n 21/1/22. I had an email 5/2/22 to say my virtual card was on its way.

I chased this on 11/3 and 23/3 and was told they had now claimed the reward card for me and it would be with me . Who can I speak to on the Reward Team to make sure this is being processed and when I will receive it?

Thank you

Re: BT Reward Card nor received

JohnC2 — Thu, 31 Mar 2022 15:44:02 GMT

Hi @lesleypryce27, welcome to the forum, and sorry you're having so much trouble getting your reward card.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

Re: BT Reward Card nor received

EvanBoothby14 — Fri, 08 Apr 2022 13:29:57 GMT

Could I get some help with this on the same problem please?

Re: BT Reward Card nor received

NeilO — Fri, 08 Apr 2022 14:09:13 GMT

Hi, @EvanBoothby14 welcome to the community and thanks for posting. What date was your BT broadband connected? The reward card details are normally emailed once the 14-day cooling-off period has been completed.

Thanks

Neil

Re: BT Reward Card nor received

EvanBoothby14 — Sat, 09 Apr 2022 16:08:50 GMT

Hi Neil. Thanks for getting back to me so quickly.
my Wi-fi was connected on 23rd March.
I claimed the reward on 9th March