https://community.bt.com/t5/Bills-Packages/BT-Equipment-Return/m-p/2224680#M143719 <P>Is it normal for BT to continue to send messages with a reminder of charging me £115 for the return of BT equipment that I've already returned and was delivered on the 22/03 which i have the tracing information for. Is there a particular department i need to speak to to get them to stop sending me these emails?</P> Sat, 02 Apr 2022 07:50:16 GMT srome23 2022-04-02T07:50:16Z https://community.bt.com/t5/Bills-Packages/BT-Equipment-Return/m-p/2224680#M143719 <P>Is it normal for BT to continue to send messages with a reminder of charging me £115 for the return of BT equipment that I've already returned and was delivered on the 22/03 which i have the tracing information for. Is there a particular department i need to speak to to get them to stop sending me these emails?</P> Sat, 02 Apr 2022 07:50:16 GMT https://community.bt.com/t5/Bills-Packages/BT-Equipment-Return/m-p/2224680#M143719 srome23 2022-04-02T07:50:16Z https://community.bt.com/t5/Bills-Packages/BT-Equipment-Return/m-p/2224705#M143723 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/226771">@srome23</a>, welcome to the forum, and thanks for your post.&nbsp;</P> <P>Just give us a call on 0800 800 150 and our customer services team will be able to mark this off as received for you with the tracking reference.&nbsp;</P> <P>Let us know how you get on.</P> <P>Cheers</P> <P>John</P> <P>&nbsp;</P> Sat, 02 Apr 2022 09:02:30 GMT https://community.bt.com/t5/Bills-Packages/BT-Equipment-Return/m-p/2224705#M143723 JohnC2 2022-04-02T09:02:30Z https://community.bt.com/t5/Bills-Packages/BT-Equipment-Return/m-p/2224857#M143737 <P>All sorted, I was chatting to BT via the app this morning and as i was chatting an email came through stating the equipment had been received by BT.</P><P>Thanks for your input..</P> Sun, 03 Apr 2022 07:14:22 GMT https://community.bt.com/t5/Bills-Packages/BT-Equipment-Return/m-p/2224857#M143737 srome23 2022-04-03T07:14:22Z