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Delayed broadband activation

Ionut — Fri, 01 Apr 2022 10:14:07 GMT

Hi, i just recently moved into a flat, i ordered a smart hub 2 on the 9th of march. The activation date was on the 23rd but that didn’t go live so i called them. They said its an issue with openreach and everytime i call them they keep telling me no later than 24 - 48 hours but its still not being activated and i really need internet. I dont know what to do anymore since they keep telling me wrong dates everytime. Any advice please?

Re: Delayed broadband activation

JohnC2 — Sat, 02 Apr 2022 09:11:36 GMT

Hi @Ionut, welcome to the forum, and thanks for your post. I'm sorry that the broadband connection has been delayed at your new address as I know how frustrating it can be.

Do you know if you are getting a Full Fibre broadband connection?

Cheers

John

Re: Delayed broadband activation

Ionut — Sat, 02 Apr 2022 09:21:39 GMT

Hi @JohnC2 thank you for replying. I believe the broadband is fibre 2.

Re: Delayed broadband activation

JohnC2 — Sat, 02 Apr 2022 10:01:02 GMT

Hi @Ionut, thanks for replying. It's not clear if you are getting a Full Fibre connection so we'll have a look to see if we can help you with this.

I've sent you a Private Message so you can get in touch with us and we'll be happy to help you.

Cheers
John