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Awaiting confirmation of Smarthub 2 return

sonyse2t5 — Sun, 03 Apr 2022 09:53:47 GMT

Hello,

I returned an older smart hub 2 as requested.

I sent it on the 24th March of this year with a previously provided bag and prepaid label to:

BT Returns.Yorkshire Distribution Centre.YDC.XX10 1BT

I took some pictures of the label and post office tracking.Enclosed is the tracking screenshot.

The tracking number confirmed a delivery to BT returns on 26th March.

I am still seeing an awaiting return status of the hub in my account today.

Please advise who I need to get in touch with resolve the matter.

Thank you

TimCurtis — Sun, 03 Apr 2022 10:49:25 GMT

Don't worry, you've got the tracking to prove delivery.

There seems to be quite a delay in processing returns as is indicated by the number of similar queries posted here very regularly.

I think a 2-3 week delay is not unusual so give it a bit of time.

sonyse2t5 — Sun, 03 Apr 2022 17:19:40 GMT

I spoke to BT customer service later today they took my postal tracking number for record then sent me an email to say Item Returned.

Great customer service👍