https://community.bt.com/t5/Bills-Packages/BT-Virus-Protect/m-p/2225046#M143752 <P>I have just received my broadband and phone bill for April. I understood BT virus Protect was free but I seem to be charged £4.56 a month. Last week I had issues in loading Norton. Can you confirm whether I should be being charged for this or if it is free Regards</P> Sun, 03 Apr 2022 21:02:52 GMT wull1 2022-04-03T21:02:52Z https://community.bt.com/t5/Bills-Packages/BT-Virus-Protect/m-p/2225046#M143752 <P>I have just received my broadband and phone bill for April. I understood BT virus Protect was free but I seem to be charged £4.56 a month. Last week I had issues in loading Norton. Can you confirm whether I should be being charged for this or if it is free Regards</P> Sun, 03 Apr 2022 21:02:52 GMT https://community.bt.com/t5/Bills-Packages/BT-Virus-Protect/m-p/2225046#M143752 wull1 2022-04-03T21:02:52Z https://community.bt.com/t5/Bills-Packages/BT-Virus-Protect/m-p/2225383#M143843 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301487">@wull1</a>, thanks for posting, and sorry you've got an unexpected charge for Virus Protect on your bill.</P> <P><SPAN>Depending on which broadband package you have, you may be eligible for 2 or 15 licences free.&nbsp;</SPAN><SPAN>If you get 2 licences but want more, you can buy 15-licence BT Virus Protect.&nbsp;</SPAN></P> <P><SPAN>If you're unsure about the charge please give us a call and our billing team will be able to check and resolve this for you.</SPAN></P> <P><SPAN>Cheers</SPAN></P> <P><SPAN>John</SPAN></P> <P>&nbsp;</P> Tue, 05 Apr 2022 16:23:54 GMT https://community.bt.com/t5/Bills-Packages/BT-Virus-Protect/m-p/2225383#M143843 JohnC2 2022-04-05T16:23:54Z