https://community.bt.com/t5/Bills-Packages/Xbox-game-pass/m-p/2225406#M143849 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301946">@Kevin900</a>, welcome to the forum, and thanks for posting.&nbsp;</P> <P>I've sent you a Private Message so you can get in touch with the Mod team. We'll be happy to get your online account updated and then you can claim the pass.</P> <P>Cheers</P> <P>John</P> Tue, 05 Apr 2022 18:07:23 GMT JohnC2 2022-04-05T18:07:23Z https://community.bt.com/t5/Bills-Packages/Xbox-game-pass/m-p/2225390#M143848 <P>Hi, I recently had full fibre 900 installed but can't access the Xbox game pass. When I go to your products my account number on the top right changes from my new one to an old account cancelled 2 years ago.</P> Tue, 05 Apr 2022 16:46:23 GMT https://community.bt.com/t5/Bills-Packages/Xbox-game-pass/m-p/2225390#M143848 Kevin900 2022-04-05T16:46:23Z https://community.bt.com/t5/Bills-Packages/Xbox-game-pass/m-p/2225406#M143849 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/301946">@Kevin900</a>, welcome to the forum, and thanks for posting.&nbsp;</P> <P>I've sent you a Private Message so you can get in touch with the Mod team. We'll be happy to get your online account updated and then you can claim the pass.</P> <P>Cheers</P> <P>John</P> Tue, 05 Apr 2022 18:07:23 GMT https://community.bt.com/t5/Bills-Packages/Xbox-game-pass/m-p/2225406#M143849 JohnC2 2022-04-05T18:07:23Z