This topic

Delivery Charges

northshields — Wed, 06 Apr 2022 09:41:21 GMT

I was out of contract and have just signed up for a new package which includes complete wifi and BT TV. However, when I was on the web site signing up, under the TV heading it said that postage/packing was free, but when I came to completing the order there is a one off charge for delivery of £9.99. Not a deal breaker, but is there an inconsistency between the order page and the billing page or am I missing something?

Re: Delivery Charges

garybs29 — Wed, 06 Apr 2022 09:47:00 GMT

Were you on complete wifi previously? If not the 9.99 charge may be for the wifi disc

Re: Delivery Charges

northshields — Wed, 06 Apr 2022 10:47:43 GMT

garybs29

You may well be right, but it is impossible to tell from the bill. It doesn't really matter in the great scheme of things, but I am not sure that I should have to guess.

Re: Delivery Charges

gg30340 — Wed, 06 Apr 2022 17:27:52 GMT

Have you tried calling the BT Billing Team, 0800.800.150 who should be able to answer your questions.