This topic

Return our kit

dcdick — Wed, 06 Apr 2022 15:06:40 GMT

Got a txt from BT today wanting kit returned along with the usual threat to "charge" me for not returning said "kit"

How can I find out what "kit" they want as there is no ref to what kit that they want returning in the txt ?

I returned a bag full of stuff to BT Tues 22 March (taking advantage of BT's offer to recycle wires/plugs etc...)

D*ck

Re: Return our kit

NeilO — Wed, 06 Apr 2022 15:59:31 GMT

Hi, @dcdick welcome back to the community and thanks for posting, an email will have been sent at the same time detailing what equipment needs to be returned. If you've already sent it back let me know.

Thanks

Neil

Re: Return our kit

dcdick — Wed, 06 Apr 2022 17:36:50 GMT

Thanks for picking up on this NeilO
PM sent

D*ck

Re: Return our kit

dcdick — Wed, 06 Apr 2022 17:49:57 GMT

Well, BT has sent a "reminder" by txt msg to my mobile & then an email telling me what it is they are waiting for

Only at BT can you get 2 parts of the same message sent by different messaging systems on the same day to be received at different times by me

I know they have a lot of customers but 🙄

D*ck

Re: Return our kit

NeilO — Wed, 06 Apr 2022 18:58:15 GMT

@dcdick Thanks for getting back to me, there's no need to worry about a charge as I'll get that sorted for you.

Thanks

Neil

Re: Return our kit

dcdick — Wed, 06 Apr 2022 21:29:47 GMT

NeilO

Thanks (again) for sorting this out.

Where would we be without the mods to sort out all these "loose ends" out 🙂

Thank you

D*ck