This topic

Account not set up correctly

borand — Wed, 30 Mar 2022 10:21:01 GMT

I have recently subscribed to BT Broadband and I am having following issuess:

1. When I log in I see two accounts, one of them is the old one that should be closed some years ago.

2. When I switch to my new account , under Your Products there are no products shown.

I would like to:

1. Remove my old, obsolete account.

2. Have Broadband added to My Products. Not having this set up prevents me from setting up My Extras, such as Parentall Controlls.

Thank you for your help.

Re: Account not set up correctly

imjolly — Wed, 30 Mar 2022 10:33:49 GMT

this is a customer help customer community forum and you post does not go to BT try phoning CS 150 or 0800800150 from mobile and they should be able to help you

Re: Account not set up correctly

MandyF — Wed, 30 Mar 2022 12:14:25 GMT

Hi @borand,

Welcome back to the Community and thanks for posting.

If you haven't had the chance to call us you can reply to my PM and we'll be happy to look into this for you.

Thanks in advance

MandyF

Re: Account not set up correctly

borand — Tue, 05 Apr 2022 08:35:03 GMT

Hi MandyF

Thank you for getting in touch, I have sent you PM.

Kind Regards

Boran

Re: Account not set up correctly

DavidM — Thu, 07 Apr 2022 11:59:14 GMT

Hi @borand ,

Thanks for sending over the details. I'm glad I was able to get this sorted. Our BT.Com guys reset the account and added the information. Post back if you have any other problems.

Cheers

David

Re: Account not set up correctly

borand — Thu, 07 Apr 2022 12:00:43 GMT

Hi David
Thank you very much for all your help.
Kind Regards
Boran