https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2225905#M143920 <P>It is presently taking three to four weeks to update your account after receipt of the equipment.</P> <P>If you have the Proof of Posting you could call BT 0800.800.150 and they can update your account.</P> Thu, 07 Apr 2022 22:38:16 GMT gg30340 2022-04-07T22:38:16Z https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2225900#M143919 <P>Hi, I have just had full fibre installed. I have sent back the home hub that I had used previously as requested. Tracking information from Royal Mail shows that the package was received on 03/04/2022 but my account still shows that the equipment is still awaiting return.</P><P>Does anyone know how quickly the account is updated following returns?<BR /><BR /></P><P>Thanks</P> Thu, 07 Apr 2022 21:53:10 GMT https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2225900#M143919 FMG26 2022-04-07T21:53:10Z https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2225905#M143920 <P>It is presently taking three to four weeks to update your account after receipt of the equipment.</P> <P>If you have the Proof of Posting you could call BT 0800.800.150 and they can update your account.</P> Thu, 07 Apr 2022 22:38:16 GMT https://community.bt.com/t5/Bills-Packages/Returning-Equipment/m-p/2225905#M143920 gg30340 2022-04-07T22:38:16Z