This topic

Getting a returns bag for router when no longer a BT customer

TraceyGillson — Fri, 08 Apr 2022 20:29:01 GMT

Can someone please tell me how I can get hold of a BT returns bag. We are no longer BT customers so cannot go on line to order one and I have lost the one they sent me. I need to send the router back.

Thank you so much

Re: Getting a returns bag for router when no longer a BT customer

Les-Gibson — Fri, 08 Apr 2022 21:12:07 GMT

Ring 0800 800 150 and request one

Re: Getting a returns bag for router when no longer a BT customer

TraceyGillson — Fri, 08 Apr 2022 21:44:48 GMT

They don't answer the phone, it's very frustrating and they'll end up charging me.

Anyway, thank you and sorry. I'm clutching at straws and getting nowhere.

Re: Getting a returns bag for router when no longer a BT customer

Les-Gibson — Sat, 09 Apr 2022 04:05:43 GMT

What is it that you think they will charge you for? it's a free phone number regardless of how many times you call it.

As for them not answering, I was as critical of them as anyone can be, they were terrible, but the last time I called them (around 10 or 12 days ago) the call lasted less than 5 minutes (ish) from me dialling the number to speaking to a human being and hanging up having achieved what I'd rung for.