This topic

Broadband essentials

Bernie56 — Wed, 13 Apr 2022 13:12:22 GMT

Hi..I have been told I don't qualify for Broadband Essentials today.I am in receipt of legacy benefits..

Can anyone advise please??

Re: Broadband essentials

imjolly — Wed, 13 Apr 2022 13:17:44 GMT

try here

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editorial+Content&vendorid=AJM&utm_source=Affwin&utm_medium=https%3A%2F%2Fwww.bt.com%2Fexp%2Fbroadband%2Fhome-essentials&utm_campaign=110483&awc=3041_1645094835_8db5e34aa3189a1e2d1144312948112e

Re: Broadband essentials

Keith_Beddoe — Wed, 13 Apr 2022 13:18:01 GMT

https://community.bt.com/t5/Bills-Packages/Introducing-BT-s-Home-Essentials/td-p/2169202

Re: Broadband essentials

Bernie56 — Wed, 13 Apr 2022 13:44:25 GMT

Have spoken to DWP and they have no idea why I was refused..I am the account holder and in receipt of Income related ESA..

Re: Broadband essentials

RobbieMac — Wed, 13 Apr 2022 14:20:14 GMT

Hi @Bernie56

Welcome to the BT Community and thank you for your post.

I am sorry that you're being told you aren't eligible for BT Home Essentials. I understand that you're in receipt of ESA. What happens when you try and run through your order here? -> BT Home Essentials online order process

If you're having problems with the above, we can check this out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie