This topic

Renewal Due soon

iansally — Wed, 13 Apr 2022 18:37:52 GMT

My contract ends soon and was wondering how best to go about it. I often check the latest deals going forward but they only state Broadband renewals. My current contract (which is ideal for me) includes Fibre 1 and Landline 700 minutes. If I was to choose a new Broadband extenstion deal by this method could I add on the 700 minute element at the same time. I am a bit sceptical about pressing the Upgrade or Renewal button without the reassurance of being able to add my current 700 minute Landline element at the same time. On the other hand would it be more advisable to contact Loyalty or Retentions team to see if better deals are on offer. Thank You in advance for your help in this matter,

Re: Renewal Due soon

imjolly — Wed, 13 Apr 2022 18:40:01 GMT

I would contact the options team 0800800030 and negotiate the deal you want. If you don't like cost then leave it and try again in a few days

Re: Renewal Due soon

iansally — Wed, 13 Apr 2022 18:44:35 GMT

Thank You

Re: Renewal Due soon

NeilO — Thu, 14 Apr 2022 08:48:46 GMT

Hi @iansally welcome back to the community and thanks for posting, theres no need to worry, the calling plans are add ons that can be changed every 30 days. As part of your renewal order, you will be given the option to continue with or change any add ons that you currently have on your account.

Thanks

Neil

Re: Renewal Due soon

ljm — Thu, 14 Apr 2022 10:28:49 GMT

Great answer from Neil (the Mod).