https://community.bt.com/t5/Bills-Packages/My-account-has-been-changed-without-my-knowledge-via-a-BT-shop/m-p/2227226#M144081 <P>I don’t know whether anyone else has come across this, but I received an email from BT stating that I had changed my package. &nbsp;I contacted BT Chat and was told that this was done via a BT shop. &nbsp;I haven’t stepped inside a BT shop for years. &nbsp;I had understood that the person had chat had cancelled the change. &nbsp;I then received another email stating my new hub is on it’s way! &nbsp;I contacted Chat again and was told that they couldn’t cancel it and I would need to call BT. &nbsp;I have just done this and established that it may have been done in an EE Store. &nbsp;Has this happened to anyone else?</P> Thu, 14 Apr 2022 17:58:28 GMT Slotnicki 2022-04-14T17:58:28Z https://community.bt.com/t5/Bills-Packages/My-account-has-been-changed-without-my-knowledge-via-a-BT-shop/m-p/2227226#M144081 <P>I don’t know whether anyone else has come across this, but I received an email from BT stating that I had changed my package. &nbsp;I contacted BT Chat and was told that this was done via a BT shop. &nbsp;I haven’t stepped inside a BT shop for years. &nbsp;I had understood that the person had chat had cancelled the change. &nbsp;I then received another email stating my new hub is on it’s way! &nbsp;I contacted Chat again and was told that they couldn’t cancel it and I would need to call BT. &nbsp;I have just done this and established that it may have been done in an EE Store. &nbsp;Has this happened to anyone else?</P> Thu, 14 Apr 2022 17:58:28 GMT https://community.bt.com/t5/Bills-Packages/My-account-has-been-changed-without-my-knowledge-via-a-BT-shop/m-p/2227226#M144081 Slotnicki 2022-04-14T17:58:28Z