This topic

Quoted broadband speed

Ianrally — Sun, 10 Apr 2022 11:33:33 GMT

I am looking to renew my contract that ends in June.

I am currently on Fibre Halo 1. (39-44 Download (36Mbps Guarantee) 11-12 Upload)

Looking at MY BT, the options available are Fibre Halo 3 and Fibre Halo 3+

Fibre Halo 3 is quoted at 39-44 Download (36 Mbps Guarantee) 11-12 Upload

I understand that Halo 3 is faster but what I cannot understand is why I cannot continue with Fibre 1. No option is given for this on the web site.

However if I go on as a new customer, Fibre 1 is the ONLY option given, but the speeds quoted are as follows:

32-36 Download (29 Mbps Guarantee) 8-9 Upload. How can these be different to what I am already getting?

Re: Quoted broadband speed

gspearson — Sun, 10 Apr 2022 11:46:22 GMT

I think, that Halo 1-3 is about support you get. It has no relevance to speed - that is Fibre 1 or Fibre2, and even those are misnomers as the fibre stops somewhere down the road (in a cabinet) and toddles to your home on copper (or, in my case, aluminium). Mine has been very reliable and I see no need to pay to have the Halo toys - which are a tacit confession that the service might not be reliable.

Re: Quoted broadband speed

gspearson — Sun, 10 Apr 2022 11:47:29 GMT

PS I have just renewed my contract on Fibre 1, no Halo.

Re: Quoted broadband speed

-Richie- — Sun, 10 Apr 2022 12:00:06 GMT

@gspearsonwrote:
It has no relevance to speed - that is Fibre 1 or Fibre2

Halo packages are the same SLT or greater as Fibre 2, so it will have a speed benefit if the line supports it.

Re: Quoted broadband speed

gspearson — Mon, 11 Apr 2022 03:38:07 GMT

typo - I'm on Fibre 2

Re: Quoted broadband speed

Ianrally — Thu, 14 Apr 2022 18:54:32 GMT

I have also renewed my contract from Fibre 1 Halo with landline, to Fibre 1, No halo and no landline. Broadband same speed guaranteed as before and price drop from £ 42.39/mth. to £25.99/mth.

The operative said that as I was already on Halo, I couldn't downgrade to a non Halo package. Because of information from this site I was able to say he was talking rubbish. Very happy now.