This topic

Sky still charging me despite being on BT

samtheaspie — Fri, 15 Apr 2022 10:14:47 GMT

Hi All,

I am wondering if anyone can help, I have rung sky half a dozen times about this now but they are still charging me despite having been with BT now since 24th March was supposed to be 14th but got delayed for one reason and another.

One sky person said it was an issue with Openreach is this true? Can someone look into this mess for me please as I seem to be paying for 2 services at the moment...

Re: Sky still charging me despite being on BT

Keith_Beddoe — Fri, 15 Apr 2022 10:21:31 GMT

@samtheaspie

If you have an FTTP (Full Fibre) connection with BT, then Sky would be unaware of the change, and would assume you are still using the copper connection.

If that is the case, then you will have to contact Sky and cancel your service with them.

If you are still on FTTC with BT, then I cannot see how you are being charged, as BT would have told Sky.

Re: Sky still charging me despite being on BT

imjolly — Fri, 15 Apr 2022 10:23:47 GMT

if you switch suppliers for your broadband and line rental by the recommended way of just taking out new contract with BT then BT would automatically notify SKY that they were taking over your line and you should have received a letter/email from SKY about leaving. if you have TV with sky then you need to terminate that yourself

Re: Sky still charging me despite being on BT

VeteranISPUser — Fri, 15 Apr 2022 10:25:20 GMT

Hi @samtheaspie

Sky are very slow in catching up with their accounts. Their bills lag behind, weeks from being generated. I personally would wait two months for the refund adjustment. 24th March, it has only been 22 days. Have you had a look at your future bills in the My Sky app? However I agree they should be able to confirm that your service stopped on 24th March.

Re: Sky still charging me despite being on BT

-Richie- — Fri, 15 Apr 2022 12:08:34 GMT

What broadband package did you have with Sky and what broadband package do you have with BT ?

If you had/have ADSL (Standard broadband) or FTTC, the working line takeover/transfer should of stopped your Sky line when you joined BT
If you had ADSL or FTTC with Sky but now have FTTP with BT, they can run independently from eachother unless your number was ported.

Post back with the info and we can steer you in the right direction on who needs to do what.

Re: Sky still charging me despite being on BT

samtheaspie — Fri, 15 Apr 2022 12:28:13 GMT

I am FTTC as I am not as lucky as others to have actual Fibre.... I have had digital voice forced on me too..

I do it the normal way I am on Home Essentials 2 tariff but I am still being billed by Sky despite switching to BT on 24th March... I have told by many sky people it will get sorted but how long is a piece of string..

Re: Sky still charging me despite being on BT

-Richie- — Fri, 15 Apr 2022 12:33:25 GMT

@samtheaspiewrote:
I am FTTC as I am not as lucky as others to have actual Fibre....

When BT raised your order, did Sky send notification that another provider was taking over the line ?

Re: Sky still charging me despite being on BT

samtheaspie — Fri, 15 Apr 2022 12:35:01 GMT

I assume so @-Richie- Otherwise I would not be live on BT right now.

Re: Sky still charging me despite being on BT

Carlusha — Fri, 15 Apr 2022 12:48:30 GMT

@samtheaspiewrote:
I assume so @-Richie- Otherwise I would not be live on BT right now.

@-Richie- means did Sky notify YOU?

Re: Sky still charging me despite being on BT

samtheaspie — Fri, 15 Apr 2022 12:54:12 GMT

Yes..............

Re: Sky still charging me despite being on BT

-Richie- — Fri, 15 Apr 2022 13:07:58 GMT

@samtheaspiewrote:
Yes..............

As Sky confirmed your line was being taken over, the issue is 100% on Sky to resolve, the switching process is gaining provider led, this means BT raised an order to take over a working line, Sky are then notified and they received that notification as they sent confirmation of the takeover to you.

I'd go back to Sky and ask them to investigate and escalate if needed, otherwise they will continue to bill you, if you switched in March they should of sent you a final bill for line and broadband services by now.

Re: Sky still charging me despite being on BT

samtheaspie — Sat, 16 Apr 2022 15:56:07 GMT

I have more information I finally go through to someone helpful. Sky has said its stuck in "pending cancellation" They are waiting on Ordi I believe? Can anyone on here help, Do I have any tags on my line? Mods?

Re: Sky still charging me despite being on BT

-Richie- — Sat, 16 Apr 2022 17:13:00 GMT

@samtheaspiewrote:
Sky has said its stuck in "pending cancellation" They are waiting on Ordi I believe?

An ORDI stands for Openreach Data Integrity and has nothting to do with a stuck cancellation, if that is the excuse they used, they are guessing or making stuff up to cause confusion.

Sky need to have an echat or call with Openreach and get them to progress the order, it will most likely need to be escalated within Openreach but again that's for Sky to sort out and not you, as it's Sky's order that is stuck then BT can't help, it's not a BT order so they can't interfere with other CP's changes.

Re: Sky still charging me despite being on BT

samtheaspie — Sat, 16 Apr 2022 17:16:54 GMT

@-Richie- I feel fobbed off I am not going to lie. I left Sky 14th March... Awful company. I will give them till Wednesday and then I will give them an earbashing. Thank you.

Re: Sky still charging me despite being on BT

-Richie- — Sat, 16 Apr 2022 17:24:54 GMT

Contacting Openreach over the weekend and Bank Holiday is normally tricky as they tend to stick with normal working days, so if they contact them Tuesday it should be all sorted by Friday, give them until then and then I'd be raising a complaint to get it looked at properly, it shouldn't be you doing all the chasing for something that's not your fault or something you can resolve.