https://community.bt.com/t5/Bills-Packages/Reward-card/m-p/2227305#M144091 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/302290">@susanprewett</a>,</P> <P>Welcome to the Community.</P> <P>We will be able to look into this for you and help you. I have sent you a <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank" rel="noopener">private message</A> with some info that I need. Please, reply back to it in your own time.</P> <P>Thanks<BR />DanielS</P> Fri, 15 Apr 2022 11:39:03 GMT DanielS 2022-04-15T11:39:03Z https://community.bt.com/t5/Bills-Packages/Reward-card/m-p/2227237#M144084 <HR /><P>I'm having trouble claiming my BT rewards card for new broadband account. My BT ID seems to have my old account from a previous broadband package attached to it as well as my new&nbsp; broadband.</P><P>The page for the old account number works and says no reward available, but with the new account number the page does not load - I just get the standard header and footer with nothing in between. Tried this several times on multiple devices but there seems no way to get to the claim page</P> Thu, 14 Apr 2022 19:37:47 GMT https://community.bt.com/t5/Bills-Packages/Reward-card/m-p/2227237#M144084 susanprewett 2022-04-14T19:37:47Z https://community.bt.com/t5/Bills-Packages/Reward-card/m-p/2227305#M144091 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/302290">@susanprewett</a>,</P> <P>Welcome to the Community.</P> <P>We will be able to look into this for you and help you. I have sent you a <A href="https://community.bt.com/t5/notes/privatenotespage" target="_blank" rel="noopener">private message</A> with some info that I need. Please, reply back to it in your own time.</P> <P>Thanks<BR />DanielS</P> Fri, 15 Apr 2022 11:39:03 GMT https://community.bt.com/t5/Bills-Packages/Reward-card/m-p/2227305#M144091 DanielS 2022-04-15T11:39:03Z