This topic

Reward card not showing, multiple accounts showing

RichardD1 — Sat, 16 Apr 2022 08:03:22 GMT

Hello,

I have tried to access my rewards through the link https://home.bt.com/login/myrewards However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active, and the new account does not show anything.

Is there an alternative way to claim my rewards card without getting switched to the old account?

Thanks

Re: Reward card not showing, multiple accounts showing

PaddyB — Sat, 16 Apr 2022 08:51:38 GMT

Hi @RichardD1,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to do this for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Reward card not showing, multiple accounts showing

DanielS — Tue, 19 Apr 2022 19:06:42 GMT

Hi @RichardD1,

Thanks for taking the time to speak with me this evening.

To confirm, I have removed the old account and claimed the reward card for you.

I hope all goes well tomorrow with your order 🙂

Thanks
DanielS

Re: Reward card not showing, multiple accounts showing

murphyp — Thu, 22 Sep 2022 19:52:31 GMT

Please can you help me, I also have the same issue.

Re: Reward card not showing, multiple accounts showing

NeilO — Fri, 23 Sep 2022 11:13:12 GMT

@murphyp welcome to the community and thanks for posting, I'm sorry about the difficulties you're experiencing claiming your reward card. I've sent you a private message so you can send over your details to the moderation team and we'll be happy to help.

Thanks

Neil

Re: Reward card not showing, multiple accounts showing

Joellek — Thu, 29 Sep 2022 09:08:21 GMT

Hello, I am also haveing the same issue, would you be able to help me too please?

Re: Reward card not showing, multiple accounts showing

RobbieMac — Thu, 29 Sep 2022 09:21:12 GMT

Hi @Joellek

Thanks for your post and welcome to the BT Community.

I am sorry for the problems you're having claiming for your reward card. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Reward card not showing, multiple accounts showing

Birty — Wed, 19 Oct 2022 09:34:22 GMT

Hi I am also having the same problem claiming the reward card (multiple accounts and Closed).

Thanks

Re: Reward card not showing, multiple accounts showing

JohnC2 — Wed, 19 Oct 2022 09:40:57 GMT

Hi @Birty, welcome to the forum and sorry that the multiple accounts on your BTID stops you claiming your reward.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

Re: Reward card not showing, multiple accounts showing

JamieLewis93 — Tue, 14 Mar 2023 10:04:41 GMT

Hi,

I am also having the same problem claiming the reward card (multiple accounts and Closed).

Would you be able to send me a message on how I can fix this please?

Thanks a lot!

Re: Reward card not showing, multiple accounts showing

RobbieMac — Tue, 14 Mar 2023 10:13:51 GMT

Hi @JamieLewis93

Welcome and thanks for posting!

I am sorry you're also having problems claiming for the reward card. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie