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Virtual reward card

ZeeshanMughal — Sun, 17 Apr 2022 11:39:55 GMT

Hi,

I signed a new contract with BT on the 4th of January 2022 and received a confirmation email that i would receive a £75 virtual reward card soon.

On the 20th January, i received an email that said we'll send your virtual reward card soon along with the details on how to access the Digital Reward in an email shortly. The email has a Track your reward button but upon clicking it takes me to a page with a message that says "There are no rewards waiting to be claimned"

I have been checking the link regularly and waiting patiently but it has been nearly three months and i have never received the Digital card.

Could you please help me sort it out?

Thanks

Re: Virtual reward card

NeilO — Thu, 21 Apr 2022 15:48:39 GMT

Hi, @ZeeshanMughal did you manage to get this sorted?

If you have claimed your card via BT and your virtual card email hasn't arrived within the period stated under ‘How do I claim my BT Virtual Reward Card’, please contact the BT Reward Card Service team on 0344 879 1068 or email bt@purecard.com

Thanks

Neil

Re: Virtual reward card

ZeeshanMughal — Fri, 22 Apr 2022 08:04:40 GMT

HI Neil,

Thank you for your message.

I will contact them.

Kind regards,

Zeeshan

Re: Virtual reward card

NeilO — Fri, 22 Apr 2022 08:54:46 GMT

@ZeeshanMughal No problem, reply back and let me know how you get on.

Neil