This topic

Auto compensation

EleanorE — Sun, 17 Apr 2022 15:50:36 GMT

reported fault that started 3rd feb. 3 missed engineer visit (1st wasn’t booked, 2 were remote fixes that didn’t fix the issue). Finally fixed after 1 month of no broadband early March. Hiccuped for 2 weeks before settling down. Was told auto compensation (£8 per day and 2x £20 for non show engineer) would be added. May miss March bill. Just had April bill and still not showing as credit.

Re: Auto compensation

gg30340 — Sun, 17 Apr 2022 17:01:06 GMT

Have you called BT Billing on 0800.800.150 who should be able to help you.

Re: Auto compensation

EleanorE — Sun, 17 Apr 2022 17:31:22 GMT

To be honest I couldn’t make headway finding that info. Thank you. Will try first thing tomorrow.

Re: Auto compensation

RobbieMac — Mon, 18 Apr 2022 07:56:13 GMT

@EleanorE wrote:

To be honest I couldn’t make headway finding that info. Thank you. Will try first thing tomorrow.

Good morning @EleanorE

Welcome to the BT Community!

Sorry to see your services developed a fault recently and for the length of time this went on for. Keep us posted how you get on chatting with my colleagues in the helpdesk. You definitely should have received the automatic compensation by now for the downtime. Here is a link with more info FYI - Automatic compensation

Thanks,

Robbie