This topic

no return bag received

fred61 — Tue, 05 Apr 2022 14:37:06 GMT

Have been following up with bt regularly to get a returns bag to send back my bt hub and the ee mini hub.

Each time I am told they have sent the bag and to wait for a further 7 days but i am still to receive it

Any suggestions - is there an address i can mail the hubs back to ? does bt not have an option to print a label for return as everyone seems to have these days ?

thanks

Re: no return bag received

JohnC2 — Tue, 05 Apr 2022 16:35:35 GMT

Hi @fred61, welcome to the forum and sorry you're still waiting for returns packaging.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to arrange packaging for you to return the equipment.

Cheers
John

Re: no return bag received

jacallan — Tue, 19 Apr 2022 06:35:57 GMT

I’ve been having the same issue, bag ordered online, never appeared. Ordered again, still not received it. How can I make sure BT sends it? Thanks

Re: no return bag received

highestwater — Sun, 22 May 2022 19:02:24 GMT

Hello. Please can you also connect me to some one who can send a return bag for an EE Minihub.

I ordered fibre for my tenants but the service was not connected on day 1. However, with thanks for sorting it quickly, the engineer fixed it on Day 2.I then got an EE Mini Hub on day 3. It was not asked for or needed.

The tenants however opened the EE Minihub and lost the return bag so now I need to find a way to return it.

Please advise what to do.

Re: no return bag received

NeilO — Mon, 23 May 2022 08:44:20 GMT

@highestwater welcome to the community and thanks for posting, have you received correspondence asking for the mining Hub to be returned?

Mini Hubs are not normally requested back until the broadband services are cancelled, this means should there ever be an outage in the future we can reactivate it to keep you connected.

Thanks

Neil