https://community.bt.com/t5/Bills-Packages/ReturningEquipment-Fiasco/m-p/2228237#M144228 <P>I've recently received an email advising if I don't return my old router I will be charged £50. Since the return bag has not arrived I've tried to request a new return bag. The page I cannot find is supposed to be under "my BT" AND 'RETURNING EQUIPMENT PAGE" and &nbsp;I've looked everywhere.</P><P>The call choices when I've tried are not applicable as is the complaints call.</P><P>What makes things a little worse is when we moved house the on line service for this said my old router, a BT Halo2, would need to be replaced by, you guessed it a BT Halo 2 and for the pleasure of receiving an identical router I am being charged a £9.99 postage charge!</P><P>Please BT send me a return bag and get this sorted out!</P> Thu, 21 Apr 2022 08:23:00 GMT JULIANTURNER 2022-04-21T08:23:00Z https://community.bt.com/t5/Bills-Packages/ReturningEquipment-Fiasco/m-p/2228237#M144228 <P>I've recently received an email advising if I don't return my old router I will be charged £50. Since the return bag has not arrived I've tried to request a new return bag. The page I cannot find is supposed to be under "my BT" AND 'RETURNING EQUIPMENT PAGE" and &nbsp;I've looked everywhere.</P><P>The call choices when I've tried are not applicable as is the complaints call.</P><P>What makes things a little worse is when we moved house the on line service for this said my old router, a BT Halo2, would need to be replaced by, you guessed it a BT Halo 2 and for the pleasure of receiving an identical router I am being charged a £9.99 postage charge!</P><P>Please BT send me a return bag and get this sorted out!</P> Thu, 21 Apr 2022 08:23:00 GMT https://community.bt.com/t5/Bills-Packages/ReturningEquipment-Fiasco/m-p/2228237#M144228 JULIANTURNER 2022-04-21T08:23:00Z https://community.bt.com/t5/Bills-Packages/ReturningEquipment-Fiasco/m-p/2228389#M144261 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/302491">@JULIANTURNER</a>&nbsp;thanks for posting, I'm sorry to see you're experiencing problems getting a returns bag to send your Smart hub back. I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to help.</P> <P>Thanks</P> <P>Neil</P> Thu, 21 Apr 2022 16:23:16 GMT https://community.bt.com/t5/Bills-Packages/ReturningEquipment-Fiasco/m-p/2228389#M144261 NeilO 2022-04-21T16:23:16Z