This topic

Wrong Address

jockbarefit — Thu, 21 Apr 2022 11:53:20 GMT

Current BT Broadband and Phone customer

I have been in my current property for the last 18 years. I have had various issues with the addressing (there were various forms of the address for my home and my neighours (1&2 or East and West Cottage and other variations) I have managed to get the correct address for Council Tax, Electoral Roll, Electricity etc, however I cannot seem to get the correct address for Broadband and Phone. To make matters worse I have noticed that BT have now changed my billing Address to my next door neighbours property (He is West, was number 1 on some lists) I am East (was number 2 on some lists.

Any suggestions how to resolve this

The address is correct with my local authority, Registers of Scotland, Electoral Roll etc.

Re: Wrong Address

imjolly — Thu, 21 Apr 2022 11:58:48 GMT

is your address correct on Royal Mail database?

Re: Wrong Address

jockbarefit — Thu, 21 Apr 2022 13:23:44 GMT

Yes, it is, got that sorted relatively easily with Royal Mail a few years ago.

Re: Wrong Address

RobbieMac — Thu, 21 Apr 2022 13:28:10 GMT

Hi @jockbarefit

Welcome and thanks for your post!

Sorry for the mix up with your address. We can help from here. Firstly, please check that you address is correctly registered with Royal Mail as that's the database we use. See: Royal Mail: Find an address

If there is an issue, you can >> Report an incorrect or missing address <<

Let me know how you get on. When you check the address and if everything is ok, skip above and reply to the message I have sent you. See: Private messages

**Edit** Posts crossed. Respond to my message and we'll get that sorted for you.

Cheers,

Robbie

Re: Wrong Address

imjolly — Thu, 21 Apr 2022 13:27:18 GMT

have you tried phoning CS 150 or 0800800150 from mobile and see if they can help you get address corrected if after trying that you are not making any progress then post back