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Phone & Chat waiting times

zmmettd — Sat, 23 Apr 2022 13:02:34 GMT

I literally can't get through to any BT Customer Services. Ive been waiting on hold at least 10 minutes on the phone every time i have rang in the last 2 days, and the chat doesn't seem to be operating. These boards are the only option I seem to have.

The reason I am trying to get through is that my last bill was £62.90 and that's for 150mb internet which is unbelievable. I am looking for a much cheaper offer or I may have to leave. Can anyone assist me here?

Re: Phone & Chat waiting times

imjolly — Sat, 23 Apr 2022 13:05:45 GMT

this is a customer help customer forum and your post does not go to BT

I assume you cost has just increased due to the annual CPI+3.9% but is what you agreed when you started contract when is contract renewal?

Re: Phone & Chat waiting times

zmmettd — Sat, 23 Apr 2022 13:10:05 GMT

My contract expired a few months ago as far as I’m aware. I never was aware of any renewal

Re: Phone & Chat waiting times

-Richie- — Sat, 23 Apr 2022 13:23:53 GMT

Try logging to at www.bt.com/mybt and see what personalised offers show, the deals via MyBT can be the same or sometimes better than by phone, if you don't find anything suitable speak to the Loyalty team.