This topic

What happens when upgranding

belucky22 — Sun, 24 Apr 2022 15:29:51 GMT

My contract ends in 4 days. Type of contract not being renewed.

I am upgrading to next level.

What will happen at changeover ? Like before, will I change the router or does engineer have to do it ?

I have recently bought four bt cordless phones. Can I keep current landlines with new router ?

Process of changeover seems slightly confusing ? Particularly reading dv is being delayed.

Re: What happens when upgranding

VeteranISPUser — Sun, 24 Apr 2022 15:32:57 GMT

Hi @belucky22 Upgrading from what to what?

Re: What happens when upgranding

Keith_Beddoe — Sun, 24 Apr 2022 15:39:53 GMT

See https://community.bt.com/t5/Home-phone-including-Digital/BT-Digital-Voice-a-better-way-to-keep-in-touch/td-p/2167620

"Do I have to take up the Digital voice service when I regrade my contract when DV is available to me?

Generally, yes you will need to move to Digital Voice when you regrade your service."

If you end up on Digital Voice, your existing phone system will just plug into the socket on the Smart Hub 2, so you can carry on as normal.

Re: What happens when upgranding

belucky22 — Sun, 24 Apr 2022 17:03:36 GMT

Apologies should have included more detail.

Fibre. Halo 1

Full Fibre. Halo 3

We have 3 linked phones downstairs and 3 upstairs.

I will be satisfied if I can continue to use these as I am. The phones are recent bt cordless. Rather than buying dv phones. How many phones can be used as dv phones around the house ?

The router is downstairs.

Re: What happens when upgranding

belucky22 — Sun, 24 Apr 2022 17:08:41 GMT

Thanks Keith. My main concern is I have 3 phones linked upstairs and 3 downstairs. All are recent by cordless.
Will the new system support all these phones or do I need to buy additional new phones.
It is important to maintain this number of phones.

Re: What happens when upgranding

imjolly — Sun, 24 Apr 2022 17:39:16 GMT

Are all the phones linked to 1 base unit or are there 3 phones attached 1 base unit and another 3 to separate base unit

Re: What happens when upgranding

belucky22 — Sun, 24 Apr 2022 18:12:50 GMT

Each group has its own base unit.

Re: What happens when upgranding

imjolly — Sun, 24 Apr 2022 18:34:20 GMT

The simplest way is probably to get a free DV adapter from BT. You can then connect 1 base unit to phone socket on back of SH2 and then you plug the adapter in to a power socket beside other base unit and connect base unit. The adapter connects to the SH2 by DECT not wifi