https://community.bt.com/t5/Bills-Packages/Returned-equipment-account-says-not-received/m-p/2228980#M144336 <P>Phone BT 0800.800.150 with your Proof of Postage to hand and they will update your account.</P> Mon, 25 Apr 2022 06:16:41 GMT gg30340 2022-04-25T06:16:41Z https://community.bt.com/t5/Bills-Packages/Returned-equipment-account-says-not-received/m-p/2228965#M144331 <P>I sent back a modem roughly three weeks ago but if I log onto my BT account it says they are still awaiting return, I have proof of postage and the tracking says the package was received. Don't want to get billed for it is there any one on here I can talk to about it?</P> Sun, 24 Apr 2022 21:15:03 GMT https://community.bt.com/t5/Bills-Packages/Returned-equipment-account-says-not-received/m-p/2228965#M144331 paul12546 2022-04-24T21:15:03Z https://community.bt.com/t5/Bills-Packages/Returned-equipment-account-says-not-received/m-p/2228980#M144336 <P>Phone BT 0800.800.150 with your Proof of Postage to hand and they will update your account.</P> Mon, 25 Apr 2022 06:16:41 GMT https://community.bt.com/t5/Bills-Packages/Returned-equipment-account-says-not-received/m-p/2228980#M144336 gg30340 2022-04-25T06:16:41Z