Returning BT equipment

peterCP — Mon, 25 Apr 2022 14:33:30 GMT

Since finishing my BT Broadband Contract and switching to a new supplier I have received an e mail requesting return of equipment and stating a returns bag will be sent within 2-3 days. After two weeks nothing has been received. I have followed all options via 'help' and my account online but do not seem to be able to get (or find) any assistance. Having searched the community I can see this seems to be quite a common complaint.
As such please could someone from BT get in touch with me to find out how I can get a returns bag.
Thank you for your assistance.

Re: Returning BT equipment

NeilO — Mon, 25 Apr 2022 14:53:56 GMT

Hi @peterCP I'm sorry your returns bag has not arrived, I've sent you a private message so you can get in touch with your details and the moderation team will be able to organise another one to be sent.

Thanks

Neil

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Returning BT equipment

Re: Returning BT equipment