https://community.bt.com/t5/Bills-Packages/Rewards-Card/m-p/2229066#M144349 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/302735">@Al3xcooke</a>&nbsp;Welcome to the community and thanks for posting, I'm sorry to see you're having difficulty claiming your reward card. I'll send you a private message so you can send your details to the moderation team and we'll be able to help you with this.</P> <P>Thanks</P> <P>Neil</P> Mon, 25 Apr 2022 14:44:19 GMT NeilO 2022-04-25T14:44:19Z https://community.bt.com/t5/Bills-Packages/Rewards-Card/m-p/2229046#M144346 <P>Hello,</P><P>Very similar situation to many users which is becoming increasingly frustrating..</P><P>I have tried to access my rewards through the link<SPAN>&nbsp;</SPAN><A href="https://home.bt.com/login/myrewards" target="_blank" rel="nofollow noopener noreferrer">https://home.bt.com/login/myrewards</A><SPAN>&nbsp;</SPAN>However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active, and the new account does not show anything.&nbsp;</P><P>Is there an alternative way to claim my rewards card without getting switched to the old account?&nbsp;</P><P>Thanks in advance,</P><P>Alex</P> Mon, 25 Apr 2022 13:33:24 GMT https://community.bt.com/t5/Bills-Packages/Rewards-Card/m-p/2229046#M144346 Al3xcooke 2022-04-25T13:33:24Z https://community.bt.com/t5/Bills-Packages/Rewards-Card/m-p/2229066#M144349 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/302735">@Al3xcooke</a>&nbsp;Welcome to the community and thanks for posting, I'm sorry to see you're having difficulty claiming your reward card. I'll send you a private message so you can send your details to the moderation team and we'll be able to help you with this.</P> <P>Thanks</P> <P>Neil</P> Mon, 25 Apr 2022 14:44:19 GMT https://community.bt.com/t5/Bills-Packages/Rewards-Card/m-p/2229066#M144349 NeilO 2022-04-25T14:44:19Z