This topic

Refer A Friend vouchers

greeb_streebling — Tue, 29 Mar 2022 20:10:16 GMT

I’m a new customer and I signed up through the Refer A Friend scheme. We’ve had confirmations that our vouchers are coming but it’s been over two months and nothing. Can anyone help?

Re: Refer A Friend vouchers

MandyF — Wed, 30 Mar 2022 07:27:05 GMT

Hi @greeb_streebling,

Welcome to the BT Community and thank you for posting.

I'm sorry to hear you haven't received your vouchers yet, we can certainly take a look at this for you.

Please reply to my PM with the details requested and we'll be happy to look into this for you.

Thanks

MandyF

Re: Refer A Friend vouchers

JohnC2 — Mon, 04 Apr 2022 13:21:51 GMT

Hi @greeb_streebling, thanks for getting in touch. I can see that the promotions team got back to you on the 1st to apologise that the voucher hasn't been sent. They've arranged it now and it will be with you within the next 30 days.

Cheers

JohnC2

Re: Refer A Friend vouchers

greeb_streebling — Tue, 19 Apr 2022 11:23:11 GMT

Re: Refer A Friend vouchers

greeb_streebling — Tue, 19 Apr 2022 11:23:42 GMT

Sorry to bother with this again but we still haven’t had our vouchers….

Re: Refer A Friend vouchers

imjolly — Tue, 19 Apr 2022 11:30:07 GMT

the mods reply said in next 30 days which is until end of month so just need to wait bit longer

Re: Refer A Friend vouchers

greeb_streebling — Tue, 19 Apr 2022 11:59:17 GMT

It did but they’re already about three months late. 🤷🏽‍♀️

Re: Refer A Friend vouchers

greeb_streebling — Fri, 29 Apr 2022 10:41:39 GMT

@JohnC2 Hi, I just wanted to flag this up again as we still haven't received our vouchers and the 30 days are up. Is there anyone else we can chase about this?

Re: Refer A Friend vouchers

RobbieMac — Fri, 29 Apr 2022 15:18:54 GMT

Hi @greeb_streebling

Thank you for posting back!

I am sorry that you haven't received the vouchers. I realise this has been going on for a long time.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie