This topic

Can't claim reward card

cono1717 — Sat, 30 Apr 2022 13:31:17 GMT

After signing up to the broadband package yesterday I'm not able to claim the reward, when I click the link and go through the page just comes up blank with a header and footer but no content?

Re: Can't claim reward card

-Richie- — Sat, 30 Apr 2022 14:01:18 GMT

@cono1717wrote:
After signing up to the broadband package yesterday I'm not able to claim the reward

The service has to go live before you can claim, then once you're outside the cooling off period it will be sent, it's not something that can be claimed24 hours after the order is raised.

Re: Can't claim reward card

NeilO — Sat, 30 Apr 2022 14:30:05 GMT

Hi, @cono1717 thanks for posting, have you more than one account associated with your BT ID? If you do make sure to select the new one from the drop-down option. Let me know if that works, also clearing your cookies and cache won't do any harm.

@-Richie- new customers can claim the reward card immediately after receiving the order confirmation email, it includes a link to the claim page.

Thanks

Neil

Re: Can't claim reward card

jigabah22 — Sat, 30 Apr 2022 14:45:17 GMT

Hi, I have the same issue. Not had any email with the link. When I Googled the reward card page to find the link, I logged in,there are two account, no idea why, neither have any rewards to claim. My contract started yesterday. Please advise.

Re: Can't claim reward card

NeilO — Sat, 30 Apr 2022 15:06:57 GMT

@jigabah22 thanks for posting, if there was no reward card link in your order confirmation email it normally means there was no reward card offer included with your order. What comparison site did you order with?

Thanks

Neil

Re: Can't claim reward card

jigabah22 — Sat, 30 Apr 2022 15:37:38 GMT

hi. thanks for the reply. I ordered direct with BT

Re: Can't claim reward card

-Richie- — Sat, 30 Apr 2022 15:55:40 GMT

@NeilOwrote:
@-Richie- new customers can claim the reward card immediately after receiving the order confirmation email, it includes a link to the claim page.

I never noticed the change, thanks Neil 🙂

Re: Can't claim reward card

NeilO — Sat, 30 Apr 2022 15:57:43 GMT

Hi @jigabah22 Since early 2020 we've only offered BT Reward Cards through Affiliate sites such as Uswitch. As you've ordered direct with BT there wouldn't have been a reward card included, sorry.

Thanks

Neil

Re: Can't claim reward card

jigabah22 — Sat, 30 Apr 2022 16:05:02 GMT

Sorry I must have seen it on a comparison site then ordered it direct instead by mistake, meh still got a great deal, thanks for the explanation.

Re: Can't claim reward card

NeilO — Sat, 30 Apr 2022 17:34:58 GMT

@jigabah22 No problem.

Neil

Re: Can't claim reward card

cono1717 — Sat, 30 Apr 2022 22:33:20 GMT

Hi, thanks for your reply. It does have two accounts if I select the new one I still get the blank page.

I’ve tried clearing cookies and different browsers and PCs but unfortunately no luck.