https://community.bt.com/t5/Bills-Packages/Fibre-installation-taking-too-long-and-still-charging-full-price/m-p/2229981#M144481 <P>Hey there. I moved house some weeks ago and it's going to take 2 months and a half for my BT service to be installed in the new place. I'd like to ask if this is a normal wait time for BT - seems like an awful lot to me!</P><P>Also, has anybody here asked for a refund when your BT service was not running for 2+ months? They sent a 4G BT hub in the meantime. But this never worked. I spent 2 weeks on calls and chats with BT and every time I was told a different reason why this wasn't working. They have now acknowledged the 4G service won't work at this place but they are still charging me the full cost as if I had proper BT Fibre broadband running here.&nbsp;</P><P>One customer service told me to ask for a refund once the service is installed, but based on how unreliable they have been in the past, I wonder if this is right.&nbsp;</P> Sun, 01 May 2022 10:58:31 GMT Ross_Gez 2022-05-01T10:58:31Z https://community.bt.com/t5/Bills-Packages/Fibre-installation-taking-too-long-and-still-charging-full-price/m-p/2229981#M144481 <P>Hey there. I moved house some weeks ago and it's going to take 2 months and a half for my BT service to be installed in the new place. I'd like to ask if this is a normal wait time for BT - seems like an awful lot to me!</P><P>Also, has anybody here asked for a refund when your BT service was not running for 2+ months? They sent a 4G BT hub in the meantime. But this never worked. I spent 2 weeks on calls and chats with BT and every time I was told a different reason why this wasn't working. They have now acknowledged the 4G service won't work at this place but they are still charging me the full cost as if I had proper BT Fibre broadband running here.&nbsp;</P><P>One customer service told me to ask for a refund once the service is installed, but based on how unreliable they have been in the past, I wonder if this is right.&nbsp;</P> Sun, 01 May 2022 10:58:31 GMT https://community.bt.com/t5/Bills-Packages/Fibre-installation-taking-too-long-and-still-charging-full-price/m-p/2229981#M144481 Ross_Gez 2022-05-01T10:58:31Z