This topic

Can't order broadband despite already having a line.

samtheaspie — Sun, 01 May 2022 19:14:00 GMT

Hi All,

So I really do not know what is going on but it seems what ever ISP I try. I cannot order broadband.

It's ever since I switched from SKY something has not been right with my line. I cant even check on ADSL checker. Please can I have someone look into why my line is such a mess.

It's like I am still linked to sky somehow even though I am BT and have been since March 2022..

Re: Can't order broadband despite already having a line.

imjolly — Sun, 01 May 2022 19:50:31 GMT

Have you tried phoning CS 150 or 0800800150 from mobile as they should be able to help you.

Do you have broadband only - no landline to make or receive calls? Or are you on digital voice?

Have you checked MYBT to see if any outstanding orders

Re: Can't order broadband despite already having a line.

samtheaspie — Sun, 01 May 2022 20:08:23 GMT

@imjolly I've been lumbered with DV.. 😞

Re: Can't order broadband despite already having a line.

imjolly — Sun, 01 May 2022 20:24:47 GMT

Then that is reason dslchecker is not working nor does btspeedtester. I reported this well over a year ago and nothing has changed

Re: Can't order broadband despite already having a line.

samtheaspie — Sun, 01 May 2022 20:28:42 GMT

That makes sense.. Yeah cant use speedchecker neither.. It's ever since I went DV.

So does that mean I have an SOGEA line then and DV is just VOIP? This would make sense to me if confirmed that this is the case.

Off topic. Because I am also confused why my line stats havent changed in 2 months despite leaving the router on.

Re: Can't order broadband despite already having a line.

imjolly — Sun, 01 May 2022 20:33:24 GMT

Your connection stats will only change when your hub drops connection or resets

Re: Can't order broadband despite already having a line.

samtheaspie — Sun, 01 May 2022 20:42:53 GMT

I know this but I used to happily sync in at 74meg and now its 66meg.. I just want my line sorted and speed back... been going on way too long.. When you live in the sticks, speed matters. ROLL ON FTTP.