Planning on moving

SimplyChunky — Tue, 03 May 2022 02:43:26 GMT

Hi, I'm new here but have been a BT customer at the same address for nearly 10 years.

I'm moving soon, hopefully, and BT broadband sucks the big one on my new street. I can get a guaranteed 900Mb from another provider so i won't be taking my broadband with me for long if at all. Now i have a couple of Mobile phones on BT too and yes, I know the price of those will increase by a fiver each. That i'm not worried about. What's really baking my noodle is the broadband..How can they get away with tying you up in it so tight? That's just a silly question though really isn't it.

Second question 'A' is this:

BT can't offer me my exsisting broadband package at my new address. I'm not willing to take anything less. I have a contract that ends in November this year. Is it safe to assume the disconnection fee for the broadband/landline will just be 6 months worth of payments plus a bit of admin rolled in to one?

Second question 'B' follows:

IF and only IF i did take BT broadband at the new address. Would i have to take out a new 18 month contract? because like i said I won't be getting no Halo 2 and the best they can offer me is Fibre 1.

Third question:

Will i be able to ride out my contracts on the two mobile packages to completion even though i've cancelled the broadband. I'm already aware of the £10 increase it will occur.

Re: Planning on moving

gg30340 — Tue, 03 May 2022 08:06:23 GMT

@SimplyChunky wrote:

Hi, I'm new here but have been a BT customer at the same address for nearly 10 years.

I'm moving soon, hopefully, and BT broadband sucks the big one on my new street. I can get a guaranteed 900Mb from another provider so i won't be taking my broadband with me for long if at all. Now i have a couple of Mobile phones on BT too and yes, I know the price of those will increase by a fiver each. That i'm not worried about. What's really baking my noodle is the broadband..How can they get away with tying you up in it so tight? That's just a silly question though really isn't it. You chose to go with BT Broadband and the other BT products that you use. You freely entered into a contract with BT and agreed to their Terms and Conditions so BT are not "getting away with tying you up so tight"

Second question 'A' is this:

BT can't offer me my exsisting broadband package at my new address. I'm not willing to take anything less. I have a contract that ends in November this year. Is it safe to assume the disconnection fee for the broadband/landline will just be 6 months worth of payments plus a bit of admin rolled in to one?

see link about early termination fees.

Leaving BT | BT Help

Second question 'B' follows:

IF and only IF i did take BT broadband at the new address. Would i have to take out a new 18 month contract? because like i said I won't be getting no Halo 2 and the best they can offer me is Fibre 1.

No. Your present broadband contract's remaining term time would continue but I believe your landline phone if you have one would start a new contract.

Third question:

Will i be able to ride out my contracts on the two mobile packages to completion even though i've cancelled the broadband. I'm already aware of the £10 increase it will occur. Yes but as you have said, you will lose any discounts you have because of broadband.

See link

Moving Home with BT | Moving Broadband to a New Home | BT

If you call BT 0800.800.150 they should be able to answer all your questions.

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Planning on moving

Re: Planning on moving