Create a BT ID with a new email address

Dancall — Tue, 03 May 2022 08:26:59 GMT

Hi everyone,

I am trying to create a BT ID account, so that I can turn off my paper statements.

I have never had a BT ID account before. I have never needed one.

When I click on the link it recognises my account ID (from the paper phone bill), but when I ask to set up a BT ID account it tries to send an email to an @btinternet email account that I have not used for years, and have no access to.

How do I get it to send the email to a new email address?

I tried calling their help line, but I was kept on hold for 15 minutes before I gave up.

Thanks in advance for any advice.

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Create a BT ID with a new email address