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Issue claiming virtual reward card

wilkster647 — Mon, 02 May 2022 19:21:21 GMT

Hi,

I claimed the £75 virtual reward card on the 26th January , but haven't received it yet. When I click on track my rewards it just goes to a broken web page where I can't do anything. I've called bt several times and spoken to the rewards team, but nothing gets resolved and its back to square one. Can anyone help at all? Thanks

Re: Issue claiming virtual reward card

PaddyB — Tue, 03 May 2022 09:02:16 GMT

Hi @wilkster647,

Welcome to the Community and thank you for posting. I'm sorry if you haven't received your BT Reward Card.

If you already claimed the reward card as per - Claiming your BT Reward Card, you'll need to contact Pure Card on 0344 879 1068 or by email bt@purecard.com and they'll be able to chase this for you.

Thanks,

Paddy