https://community.bt.com/t5/Bills-Packages/Return-of-hub-equipment/m-p/2230289#M144530 <P>If you have Proof of Postage you can call BT 0800.800.150 and they will update your account.</P> Tue, 03 May 2022 13:39:23 GMT gg30340 2022-05-03T13:39:23Z https://community.bt.com/t5/Bills-Packages/Return-of-hub-equipment/m-p/2230269#M144526 <P>Hello</P><P>Six weeks ago I returned my hub equipment via Post Office as requested by BT to now be informed they haven’t received it and I will be charged £50. All I have had for weeks from BT are email reminders to post equipment back after I had already done so. Who is checking these returns? Obviously not BT. &nbsp;Please can someone tell me where I go from here? I cannot afford this charge. Please help.&nbsp;</P> Tue, 03 May 2022 12:03:45 GMT https://community.bt.com/t5/Bills-Packages/Return-of-hub-equipment/m-p/2230269#M144526 Alli25768 2022-05-03T12:03:45Z https://community.bt.com/t5/Bills-Packages/Return-of-hub-equipment/m-p/2230289#M144530 <P>If you have Proof of Postage you can call BT 0800.800.150 and they will update your account.</P> Tue, 03 May 2022 13:39:23 GMT https://community.bt.com/t5/Bills-Packages/Return-of-hub-equipment/m-p/2230289#M144530 gg30340 2022-05-03T13:39:23Z