compensation

grunpyoldman — Wed, 04 May 2022 09:33:10 GMT

Should you get compensation for loss of service (6 days) due to stormy weather

Re: compensation

-Richie- — Wed, 04 May 2022 10:08:23 GMT

If it's a total loss of service then auto compensation would qualify, if you reported it and it wasn't repaired within 2 working days, you can read more information at Automatic Compensation

If you experience total loss of service and it’s not fixed within two working days, you’ll receive £8.40 automatic compensation
You’ll receive another £8.40 for every day you have to wait after that, not including the day your service is activated
You are eligible for compensation if your service isn’t activated by midnight on the second working day after you reported your fault.

What is total loss of service?

Total loss of phone service is when you’re unable to make or receive any calls, or your phone service only works one way, but should work both ways
Total loss of broadband service is when you can’t access the internet.

Reasons you wouldn’t get compensation

If the fault was caused by something on your property
If you turned down or cancelled an engineer appointment or weren't at home
But if your activation is late because you missed an appointment, and then on the day of the second appointment your repair doesn’t happen, you’ll receive compensation from that day
If you haven't experienced total loss of service.

Here’s how it works…

If you report a fault on a Monday, you'll get £8.40 compensation if it hasn't been fixed by midnight on Wednesday. That's £8.40 for the missed activation day (Wednesday). But if your service isn't activated until Friday you'll be paid £16.80 – so £8.40 for the missed activation day (Wednesday), and another £8.40 for the full day you had to wait (Thursday).

This topic

compensation

Re: compensation

What is total loss of service?

Reasons you wouldn’t get compensation

Here’s how it works…