This topic

Proof of return delivery

suea1061 — Wed, 04 May 2022 15:28:37 GMT

Please can someone help i am getting on and have returned BT TV Box and BT 4G Mini Hub which i ahve proof of delivery but. After many Rejected attempts of said proof all my emauils are getting rejected, very upset now please help with much Respect suea1061 thank you

Re: Proof of return delivery

gg30340 — Wed, 04 May 2022 15:31:07 GMT

Phone BT 0800.800.150 with your Proof of Postage and they should be able to update your account.

Re: Proof of return delivery

DavidM — Wed, 04 May 2022 16:32:50 GMT

Hi @suea1061 and welcome to our community.

I'm sorry you're having problems with the proof of postage. As @gg30340 has mentioned 150 should be able to help but just in case I've dropped you a private message so you can get in touch if there are any problems.

Cheers

David

Re: Proof of return delivery

DavidM — Thu, 05 May 2022 09:26:59 GMT

Hi @suea1061 ,

Thanks for sending over your proof of postage and for taking my call. As discussed, I've marked that as returned so there won't be any charges raised. Please get back to me if you have any other problems.

All the best

David

Re: Proof of return delivery

djthread — Wed, 29 Jun 2022 17:36:49 GMT

I too have had the same issue a couple of times now dispite retaining proof of purchase, surley BT can provide a method where by customers can enter thier proof of ID. That would be a much more customer friendly solution rather than to keep thretening them every few days that tyou are going to fine them. Look after your customers.

Re: Proof of return delivery

suea1061 — Fri, 02 Sep 2022 15:03:44 GMT

Sir it happens again i have to return a small hybrid hub, i have proof of collection but no way to send it please help Regards Sue

Re: Proof of return delivery

JohnC2 — Fri, 02 Sep 2022 15:06:00 GMT

Hi @suea1061, welcome back and sorry you're getting these reminders.

I've sent you a Private Message so you can get on touch with us and we'll be happy to help sort this for you.

Cheers

John

Re: Proof of return delivery

RobbieMac — Fri, 02 Sep 2022 15:52:39 GMT

Thanks for taking the time to chat with me this evening @suea1061

I have recorded the tracking reference to your account as agreed and marked the item as returned for you.

Have a nice weekend.

Robbie

Re: Proof of return delivery

suea1061 — Sun, 04 Sep 2022 09:18:38 GMT

Dear

Robbie so sorry to be a real pain, but my account is still showing the item as pending, please can you help, appologies again and thank you very kind regards Sue Crane