https://community.bt.com/t5/Bills-Packages/BT-Essentials/m-p/2231320#M144683 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/303205">@madmax2004</a>&nbsp;</P> <P>The account name has to match the NI number of the person claiming benefit. There is no other option.</P> Mon, 09 May 2022 11:50:16 GMT Keith_Beddoe 2022-05-09T11:50:16Z https://community.bt.com/t5/Bills-Packages/BT-Essentials/m-p/2231319#M144682 <P>hi just wondering if anyone has any help on how to claim bt essentials as when they check my NI number it says invalid, we get ESA&nbsp; but because the account is in my name they say it has to be in the wifes name even tho DWP named me on a letter to confirm we get ESA, i cant quit because im contract and cant add the wife , its crazy , any help ?</P> Mon, 09 May 2022 11:46:43 GMT https://community.bt.com/t5/Bills-Packages/BT-Essentials/m-p/2231319#M144682 madmax2004 2022-05-09T11:46:43Z https://community.bt.com/t5/Bills-Packages/BT-Essentials/m-p/2231320#M144683 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/303205">@madmax2004</a>&nbsp;</P> <P>The account name has to match the NI number of the person claiming benefit. There is no other option.</P> Mon, 09 May 2022 11:50:16 GMT https://community.bt.com/t5/Bills-Packages/BT-Essentials/m-p/2231320#M144683 Keith_Beddoe 2022-05-09T11:50:16Z https://community.bt.com/t5/Bills-Packages/BT-Essentials/m-p/2231340#M144693 <P>same problem here which ended with deadlock letter</P> <P><A href="https://community.bt.com/t5/Bills-Packages/Ordering-BT-Home-Essentials-package/td-p/2222105" target="_blank">https://community.bt.com/t5/Bills-Packages/Ordering-BT-Home-Essentials-package/td-p/2222105</A></P> Mon, 09 May 2022 13:40:39 GMT https://community.bt.com/t5/Bills-Packages/BT-Essentials/m-p/2231340#M144693 imjolly 2022-05-09T13:40:39Z