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Returning Broadband equipment

clja777 — Tue, 10 May 2022 15:04:52 GMT

Hi,

BT have asked me to return some equipment (of which I have) but they haven't received it. I have proof from the Post Office that it has been returned. BT are now texting me to say I must return this equipment or else have to pay for it. They are not giving me any way of contacting them beside phoning them of which I don't have time to do. What I'd like to do is email them a copy of proof of postage. I am not on twitter.

Thanks

Re: Returning Broadband equipment

gg30340 — Tue, 10 May 2022 15:39:03 GMT

It is presently taking about four weeks for accounts to be updated.

You could call BT with the proof of postage and they will update it for you.

If you do not want to call there is no way to have it updated by email.

Re: Returning Broadband equipment

DavidM — Tue, 10 May 2022 15:53:35 GMT

Hi @clja777 and welcome to our community.

Sorry there's a delay in confirming your returned equipment. I can sort this for you. I'll need a few details so I'll drop you a private message now so you can get in touch.

Cheers

David