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Return hub

HandL — Tue, 10 May 2022 15:40:14 GMT

I returned a hub on 9 April 2022. I have post office receipt with tracking number. I keep getting emails saying it hasn't been returned. I rang but they couldn't mark it as returned as the system was down. But they marked the file. But I'm still getting e mails asking for return. I have a photo of the tracking receipt. Who do I tell I can't find any address on myBT to send the tracking number.

Re: Return hub

gg30340 — Tue, 10 May 2022 15:42:36 GMT

Call BT 0800.800.150 and they can update your account.

Re: Return hub

HandL — Tue, 10 May 2022 15:46:53 GMT

Thanks

Re: Return hub

DavidM — Tue, 10 May 2022 15:50:25 GMT

Hi @HandL and welcome to our community.

Thanks for posting. As @gg30340 has mentioned 150 should be able to sort this out but just in case there are any problems I've dropped you a private message should you need to get in touch.

Cheers

David

Re: Return hub

HandL — Tue, 10 May 2022 17:43:07 GMT

I've sent a private message, as 150 didn't resolve the issue. Thanks