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Can't get hold of a returns bag

Patagonianspirit — Tue, 10 May 2022 20:44:05 GMT

Despite being promised a returns bag would be sent out I've received nothing. I ordered "another" one via my oline account over a week ago and still haven't received anything. It seems this is a common problem! How do I get a bag to return my router so I don't get charged? Thanks

Re: Can't get hold of a returns bag

Nogginthenog1 — Wed, 11 May 2022 08:00:59 GMT

i have the exact same problem, needing to return a faulty tv box, just requested again. Not sure why they don't send them out when sending out replacements? or even give the option to print a returns label.

Re: Can't get hold of a returns bag

DavidM — Wed, 11 May 2022 08:13:16 GMT

Hi @Patagonianspirit and welcome to our community.

I'm sorry you're having problems returning the equipment. I can help. I'll drop you a private message now so you can get in touch.

Cheers

David

Re: Can't get hold of a returns bag

DavidM — Wed, 11 May 2022 08:14:29 GMT

Hi @Nogginthenog1 and thanks for posting.

I can help you as well. Private message on the way now.

Cheers

David