This topic

Remove Friends and Family International

rjbcollege — Mon, 09 May 2022 14:15:04 GMT

Can anyone tell me how I can remove friends and family international please? I am not using this feature and can't see it anywhere to untick it to remove it from my package.

Thanks.

Re: Remove Friends and Family International

licquorice — Mon, 09 May 2022 14:58:47 GMT

Go to MyBT > Your Products > Landline Manage > (current package displayed) > manage > select account and click continue. Radio buttons displayed for your options.

Re: Remove Friends and Family International

John_F — Tue, 10 May 2022 12:35:53 GMT

Doesn't work for me. There are no radio buttons and no mention of Friends and Family International when I get to the landline management page

Re: Remove Friends and Family International

PaddyB — Tue, 10 May 2022 14:20:03 GMT

Hi @John_F,

Thanks for posting.

What browser are you using? If possible could you try a different one?

Thanks,

Paddy

Re: Remove Friends and Family International

John_F — Wed, 11 May 2022 07:53:48 GMT

I've tried Chrome and Firefox (on Linux) and Chrome on Android. All have the same result

Re: Remove Friends and Family International

DavidM — Wed, 11 May 2022 08:02:25 GMT

Hi @John_F and welcome to our community,

Thanks for trying the different browser. It's strange you're not ale to see the option online. I'll be happy to take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

Re: Remove Friends and Family International

rjbcollege — Wed, 11 May 2022 08:55:45 GMT

Hi David,

I had already gone into your products and not found it there but for the record I followed the instructions again.

I have also tried my usual Chrome and also MS Edge and neither have any radio buttons.

What I do have on both browsers identically are boxes under a heading "Your landline features" and these are listed as:

BT Call Protect - with a button that says Manage

Caller Display - with a button that says Manage

Voicemail - with a button that says Add now

and then the option to view more. When I click on that, more features are all listed in their own boxes, together with a button labelled Add now. None of them mention friends and family of any type, international or otherwise.

Re: Remove Friends and Family International

rjbcollege — Wed, 11 May 2022 08:56:37 GMT

As per other users, and my answer below, there are no radio buttons anywhere.

Re: Remove Friends and Family International

licquorice — Wed, 11 May 2022 10:13:15 GMT

These are the screens I get.

Re: Remove Friends and Family International

John_F — Wed, 11 May 2022 10:32:07 GMT

Yes, get there, and just like your screenshot there is no mention of Friends and Family International

Re: Remove Friends and Family International

DavidM — Wed, 11 May 2022 10:39:57 GMT

Thanks for that @rjbcollege .

Just to be clear, are you seeing the same as @licquorice ?

Cheers

David

Re: Remove Friends and Family International

licquorice — Wed, 11 May 2022 11:36:05 GMT

@John_F wrote:

Yes, get there, and just like your screenshot there is no mention of Friends and Family International

Yes, there is if you look at the top of the last screenshot (its a bit indistinct). It says if you wish to keep your current options select stay on current below, presumably if you wish to cancel it, you select No Thanks.

Re: Remove Friends and Family International

rjbcollege — Wed, 11 May 2022 17:13:52 GMT

I am now seeing the same as @licquorice as I had missed a step somewhere but as the last user stated, and disputed, wrongly in fact, by @licquorice , there really is no sign of friends and family international.

What there is, is something they are calling International Freedom - which I don't currently have. I have friends and family international. For that, I am paying £2.30. I could select International Freedom for an additional £9.82 but that is completely the opposite of what I am wanting to do.

Again, there is no friends and family international showing and there also isn't any such thing in the screen shots kindly supplied by @licquorice .

However, by selecting no thanks as a test, and then clicking on continue it does display a message at the top of the screen, just under the big pupley-blue box showing my current calling plan and the cost (£0) of my changes, it has the message which indicates that this is the right thing to do and reads:

"You currently have Friends and Family International at £2.30, if you want to keep this choose 'Stay on current' below"

So it seems to me that friends and family international is likely now a defunct feature that once removed cannot be re-instated but there is a more powerful and more expensive alternative, at more than 4 times the price. This step removes it. Since it is no longer a selectable feature it is no longer listed or therefore visible on the website.

Incidentally, when I set up this latest contract extension I asked for this to be removed and was told that wasn't possible. I'd dispute that but clearly it is now possible, even if it wasn't then but is far from obvious to those unfamiliar (pun intended) with the BT website.

Re: Remove Friends and Family International

rjbcollege — Wed, 11 May 2022 17:20:44 GMT

And so I continued to do that, believing that what I was saying was correct but no! I spoke too soon.

The result of removing the not currently-existing International Freedom was no changes at all.

It is refusing to do anything saying I have made no changes.

I am currently on pay as you go. It is saying I can switch to be on pay as you go (how is that making a change?) for an additional £2 per month, which may remove my friends and family international, or may not but will cost me £2 more to have either the same or less, or for possibly £0.30 less.

And the only mention of friends and family international is still the sentence I pasted in the previous response under the BT blue box at the top of the screen.

I am back to square one.

Re: Remove Friends and Family International

licquorice — Wed, 11 May 2022 17:26:58 GMT

@rjbcollege wrote:

I am now seeing the same as @licquorice as I had missed a step somewhere but as the last user stated, and disputed, wrongly in fact, by @licquorice , there really is no sign of friends and family international.

Yes there is, as stated in message 12.

Re: Remove Friends and Family International

licquorice — Wed, 11 May 2022 17:28:35 GMT

Did you actually select no thanks and follow it to conclusion, its not clear from your post?

Re: Remove Friends and Family International

licquorice — Wed, 11 May 2022 17:36:20 GMT

@rjbcollege wrote:

So it seems to me that friends and family international is likely now a defunct feature that once removed cannot be re-instated but there is a more powerful and more expensive alternative, at more than 4 times the price.

You are comparing apples with oranges

Friends and Family International is just £2.30 a month and gives you discounted call rates to 236 international destinations.

International Freedom gives you 600 minutes of inclusive calls to our most popular international destinations, and discounted rates to the rest of the world for £9.82 a month.

Re: Remove Friends and Family International

licquorice — Wed, 11 May 2022 17:47:03 GMT

I suspect that because we both have F&F international the option to select it is not available except for the option for No Change. There are options to 'Upgrade' to International Freedom or remove any International options by selecting No Thanks. Once the F&F International has been removed, I suspect the options would change to select either F&F International, International Freedom or No Change with no International option.

Re: Remove Friends and Family International

BarryG — Sun, 21 Aug 2022 11:50:09 GMT

As this string of replies suggests, there is no way of doing it on-line. Ring 150 and speak direct to BT Customer Support who were very helpful and quickly made the necessary changes.

Re: Remove Friends and Family International

maureengillis — Sun, 22 Sep 2024 15:02:43 GMT

Yes this is correct - 150 is the only way.

Quick? No, it is not.

Saturday 30 minute queue for customer service. Gave up, thought I'll try tomorrow.

Sunday 45 minute queue...

Easy to add more spend. Hard to remove it. Funny that....