https://community.bt.com/t5/Bills-Packages/Cancel-order/m-p/2231977#M144796 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/303330">@Ian94</a>&nbsp;</P> <P>This is just a customer to customer help forum, everyone here, including myself, are just customers.</P> <P>The only BT Employees are the forum moderators.</P> <P>All you can do is to ring BT. If any equipment arrives, then they should send you a returns bag.</P> <P>If you cancelled within 48 hours of your service going active, then it would have been too late to stop equipment being sent out.</P> Fri, 13 May 2022 07:13:55 GMT Keith_Beddoe 2022-05-13T07:13:55Z https://community.bt.com/t5/Bills-Packages/Cancel-order/m-p/2231975#M144795 <P class=""><SPAN class="">I phoned up to cancel my order but when I look online it’s say my order is still open. So I phoned up again to say I had cancelled my order and I got told it has been cancelled. Then i got a email on the 12th to say my hub is on the way. So you can’t off cancelled it.<SPAN class="">&nbsp; &nbsp; </SPAN>When i ask you to and you told me it was cancelled </SPAN></P> Fri, 13 May 2022 07:07:31 GMT https://community.bt.com/t5/Bills-Packages/Cancel-order/m-p/2231975#M144795 Ian94 2022-05-13T07:07:31Z https://community.bt.com/t5/Bills-Packages/Cancel-order/m-p/2231977#M144796 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/303330">@Ian94</a>&nbsp;</P> <P>This is just a customer to customer help forum, everyone here, including myself, are just customers.</P> <P>The only BT Employees are the forum moderators.</P> <P>All you can do is to ring BT. If any equipment arrives, then they should send you a returns bag.</P> <P>If you cancelled within 48 hours of your service going active, then it would have been too late to stop equipment being sent out.</P> Fri, 13 May 2022 07:13:55 GMT https://community.bt.com/t5/Bills-Packages/Cancel-order/m-p/2231977#M144796 Keith_Beddoe 2022-05-13T07:13:55Z