https://community.bt.com/t5/Bills-Packages/Another-one-struggling-with-the-reward-card-redemption/m-p/2232013#M144803 <P>I have no idea what is going on.</P><P>Followed the instructions to redeem a £70 Virtual Reward card, had texts to say all is sorted, have a missing image when <A title="https://www.bt.com/manage/bt-reward-card/" href="https://www.bt.com/manage/bt-reward-card/" target="_blank" rel="noopener">I log in here</A> which I assume may be the card I am supposed to have. Over 14 days have passed post installation, nothing.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="So where is it?" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/77461i1F7C6F763BAAD83E/image-size/large?v=v2&amp;px=999" role="button" title="BT.jpg" alt="So where is it?" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">So where is it?</span></span></P><P>My account tells me I have an outstanding order, I cannot use my UPRN because I have an outstanding order, but when I look at my orders, there aren't any outstanding.</P><P>I've cross checked emails, junk, spam, MyBT, still can't find anything. Can anyone point me in the right direction please?</P> Fri, 13 May 2022 11:52:49 GMT Anonymous 2022-05-13T11:52:49Z https://community.bt.com/t5/Bills-Packages/Another-one-struggling-with-the-reward-card-redemption/m-p/2232013#M144803 <P>I have no idea what is going on.</P><P>Followed the instructions to redeem a £70 Virtual Reward card, had texts to say all is sorted, have a missing image when <A title="https://www.bt.com/manage/bt-reward-card/" href="https://www.bt.com/manage/bt-reward-card/" target="_blank" rel="noopener">I log in here</A> which I assume may be the card I am supposed to have. Over 14 days have passed post installation, nothing.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="So where is it?" style="width: 999px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/77461i1F7C6F763BAAD83E/image-size/large?v=v2&amp;px=999" role="button" title="BT.jpg" alt="So where is it?" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">So where is it?</span></span></P><P>My account tells me I have an outstanding order, I cannot use my UPRN because I have an outstanding order, but when I look at my orders, there aren't any outstanding.</P><P>I've cross checked emails, junk, spam, MyBT, still can't find anything. Can anyone point me in the right direction please?</P> Fri, 13 May 2022 11:52:49 GMT https://community.bt.com/t5/Bills-Packages/Another-one-struggling-with-the-reward-card-redemption/m-p/2232013#M144803 Anonymous 2022-05-13T11:52:49Z https://community.bt.com/t5/Bills-Packages/Another-one-struggling-with-the-reward-card-redemption/m-p/2232755#M144945 <P>Got an email yesterday confirming my card had "arrived", jumped through several hoops online and I now have the virtual card number.&nbsp;</P><P>Clearly there is a disconnect between what is being set as a customer expectation and delivery, but it has finally turned up.</P> Wed, 18 May 2022 11:30:42 GMT https://community.bt.com/t5/Bills-Packages/Another-one-struggling-with-the-reward-card-redemption/m-p/2232755#M144945 Anonymous 2022-05-18T11:30:42Z